Connectivity Issues

Updated on April 22, 2022

Connectivity issue: Periodically, you may experience a connectivity issue on one or several machines. This happens when the program locks up and cannot continue the successful transfer of data over the internet.

Potential Causes:

  • Temporary dip in bandwidth
  • Excessive internet traffic
  • Blocked content (click here for information on Whitelisting access to
  • Data transfer fail

Solution: When this occurs, simply click OK to refresh the page. This will bring you back to the last successful save location. Connectivity issues should only occur on rare occasions

Still need help with something?


Call 800-356-3209. Press #2 for Support.